State Tested Nursing Assistant (STNA) Practice Exam 2025 – Comprehensive All-in-One Prep for Exam Success!

Remaining polite and professional while addressing a conflict is crucial for fostering effective communication and collaboration. This approach allows for a more open dialogue, where both parties feel respected and valued. When emotions run high, maintaining professionalism helps to de-escalate tension and creates an environment conducive to problem-solving. This way, each individual can express their concerns and viewpoints without fear of hostility, which is vital for reaching a resolution that is acceptable to both sides.

The other approaches can lead to increased conflict and misunderstanding. Bringing up everything wrong with the other person can be overwhelming and may cause defensiveness, ultimately blocking constructive communication. Not listening to the other person's feelings disregards their perspective and can lead to unresolved grievances. Lastly, bypassing direct communication and going straight to supervision may hinder relationship-building and could be viewed as lacking in accountability or willingness to resolve issues directly. All these alternatives don't promote a healthy work environment or effective conflict resolution.