State Tested Nursing Assistant (STNA) Practice Exam 2025 – Comprehensive All-in-One Prep for Exam Success!

Calmly asking the resident what is bothering them is the most appropriate first step during a disruptive incident in a dining room. This action prioritizes effective communication and de-escalation. By engaging with the resident directly, the nurse aide can better understand the source of the disruption and address it in a supportive and caring manner. This approach not only helps to calm the situation but also respects the resident's feelings and individuality.

Taking the time to communicate can also prevent escalation and may lead to a quick resolution, fostering a more peaceful environment for everyone present. It reflects the importance of active listening and person-centered care, which are cornerstone principles in nursing and caregiving practices.

While removing residents or taking away items may seem like immediate solutions to restore order, they could further upset the resident and exacerbate the situation. Scolding the resident is not only unprofessional but also undermines the dignity of the resident, which is crucial in patient care settings.